Return Policy

Return Policy for Fetnaa Store (fetnaa.com)

At "Fetnaa," we believe in ensuring our customers have a comfortable and satisfying shopping experience. Therefore, we offer a flexible return policy to guarantee a great shopping experience with us.

1. Return Conditions:

  • You can request to return dresses and other products within 14 days from the date of receiving the order.
  • The products must be in their original condition, unused, unwashed, and free from any marks or damage.
  • The products should be in their original packaging with all accessories and details attached (such as straps or storage bags).

2. Excluded Products from Return:

  • Dresses or products that have been worn or washed.
  • Items that have been customized, such as size or length alterations.
  • Products purchased during special promotions or limited-time discounts.
  • Products that contain hygiene or safety tags that prevent their return, such as lingerie or swimwear.

3. How to Return a Product:

  • To return a product, please contact our customer service team via email or phone within the return period.
  • We will send you detailed instructions on how to return the product to us.
  • The customer is responsible for covering the shipping costs when returning products, unless the product is defective or not as described.

4. Refund Process:

  • After receiving and inspecting the returned product, we will process the return within 5-7 business days.
  • The refund will be issued to the same payment method used during the purchase.
  • If the product does not meet the return conditions (such as wear marks or damage), we may refuse the return and send the product back to the customer.

5. Product Exchange:

  • If the product is defective or not as described, you can request an exchange within the return period.
  • If the replacement product is unavailable, a full refund will be issued.

6. Customer Responsibilities:

  • Ensure the product is in its original condition when returned.
  • Retain proof of purchase (invoice or email confirming the purchase).

7. Contact Us:

If you have any questions or wish to begin the return process, please contact our customer service team via:

8. Changes to the Return Policy:

We reserve the right to modify this policy at any time. Please review this page periodically for any updates.