Product Policy

Product Policy – Fetnaa Store

Welcome to Fetnaa Store (fetnaa.com), your go-to destination for the most elegant party dresses that embody the beauty of Arabic and Eastern designs. To ensure your satisfaction, please review our product policy:

1. Product Quality

  • All dresses are made from high-quality materials and match the specifications displayed on our website.
  • We provide realistic product images with detailed descriptions for each design.

2. Availability & Updates

  • Product availability is subject to stock levels. If an item is out of stock, we will notify you immediately or suggest a similar alternative.
  • Prices and designs may be updated without prior notice, so we recommend checking the website regularly.

3. Order Policy

  • Please ensure you select the correct size based on the size chart provided for each product.
  • Once an order is placed, modifications or cancellations cannot be made after processing begins.

4. Colors & Sizes

  • There may be slight variations in color due to screen lighting and display settings.
  • We recommend carefully reviewing the size chart before purchasing to avoid any sizing discrepancies.

5. Exchange & Return Policy

  • Due to the nature of our dresses, exchanges and returns are not allowed unless the item has a manufacturing defect.
  • Return requests must be submitted within 48 hours of receiving the order, along with images showing the defect.
  • If a manufacturing defect is confirmed, the store will cover the shipping fees. In all other cases, the customer is responsible for return shipping costs.

6. Payment & Shipping

  • We offer secure and convenient payment methods to make your shopping experience seamless.
  • Orders are shipped within 1-5 business days, depending on your location. Express shipping may be available for certain areas.

7. Customer Support

  • For any inquiries, you can contact our customer support team via email or WhatsApp, and we will be happy to assist you.

📌 Thank you for choosing Fetnaa Store! We hope you have a wonderful shopping experience. ✨